Customer Feedback

Arctic Windows always strive to provide the very best products, at the right price with great customer service. Our customers refer us to friends and family all the time, and we are proud to have a select of our customer's comments on the site.

“Excellent service from Arctic Windows. Good communication and top fitting. The quality of the windows and doors is great and the modern style looks fab. Price was great too for installation of replacement bay windows and arched doorways. No mess left behind. Top quality and would highly recommend. Thank you guys. Really pleased.”

Sarah Burton - Facebook


“We have just had 2 doors fitted today by Arctic windows and we are really happy with the quality and workmanship. Scott who did the quote for us is very professional and not at all pushy, so we didn’t feel pressured at all. He went out his way to accommodate us. The lads who fitted the doors did a fantastic job, they were very polite and the workmanship was excellent. We would absolutely recommend Arctic windows to anyone requiring new windows and door.”

Debra Coopey - Facebook


“Very pleased with my new window and door. Competitive price and no pushy salesman. Would recommend.”

Heather Wroblewski - Facebook


“Just had front and back doors fitted, excellent service.”

Margaret White - Facebook


“I’ve used Scott and his team on four projects at my house. Their work is always immaculate with no mess. The latest addition, a new front door, was completed in an afternoon and looks fantastic. I can’t recommend them highly enough.”

Andrew Poulsom - Facebook


“We have just had our new windows and front door fitted by Scott and his team. Very pleased with the workmanship they were polite, tidy and professional from start to finish. Arctic Windows were recommended to us by our neighbors and we would also recommend them. Thank you for transforming our old looking bungalow it looks amazing.”

Karen Davies - Facebook



“Had my front and back doors done yesterday Arctic Windows did a fantastic job would highly recommend.”

Darren Davis - Facebook


“Made a fantastic job of our windows doors and porch thanks to Scott, Liam and the lads for working very hard in some very hot conditions. Would highly recommend to anybody. I only found out about Arctic Windows when I went and knocked on somebody's door and asked who had supplied and fitted their windows and doors which looked lovely. I would post the before and after pictures on here but it will only accept one at a time so it is difficult.”

David Fowkes - Facebook


“Just had a 1st class installation carried out. The job was the replacement of existing windows & door and cutting out brickwork to fit an extra wide door to the garden. They did such a good job fitting the replacements that no decorating was required. Plasterwork around the new doorway was made good and is ready for a coat of paint. All waste taken away and the site was tidied at the end of each day. I was not expecting such a good finish, they clearly take pride in everything they do. Great workmanship, no mess, on time, on price. Can't recommend highly enough.”

Danny Lewington - Facebook


“Just had a replacement back door fitted by Arctic Windows. The whole experience from start to finish, from the initial consultation with Scott through to the job being completed was as smooth as could be. The communication throughout was excellent as was the price and quality of the door and fitting. Highly recommended.”

Andrew Sunley - Facebook


“Brilliant job great price can't fault the service or the results! Would definitely use them again and have no hesitation recommending!”

Claire Louise Tatam Walker - Facebook


“Recently had our windows and doors replaced by Arctic Windows. Very happy with the work. Scott and the guys are very friendly and professional. Would highly recommend!”

Hannah Kelly - Facebook


“We have always used Scott & the lads for any windows & doors around our home - nothing is too much trouble for them & they have made a fantastic job of improving our house over the years we have been using them - you will not get better service than from these lads ........ thanks to u all ... Lee & Hayley”

Lee Clemens - Facebook


“Came out to fix my bi-fold doors for me after a poor install by someone else and did a great job. Turned up on time and fixed it for a fair price.”

Jack Dixon - Facebook


“From start to finish Arctic Windows Derby Ltd have provided outstanding service. The windows and doors have transformed my ugly house. The team is professional and don't stop working from the minute they arrive until finishing the job. They add that extra touch by ensuring everything is cleaned and tidied away. I cannot rate this company highly enough. Fantastic. Thank you.”

Sharon Williams - Facebook


“I have recently had my windows and doors fitted. Had an amazing service from start to finish. Scott spent time with me going through the choices, explaining the actual windows and their benefits, when measuring the sizes a few things came to my attention and was reassured that there wouldn't be a problem.... true to their word. When the windows were being fitted, they lads never stopped, amazing and my windows are perfect for our home”

Amanda Beard - Facebook


“Scott and the lads fitted our bi-folding doors last year and we love them, even popped back at the drop of a hat to adjust them when needed, great guys and awesome service highly recommend!”

Mark Williams - Facebook


“We always have our work done with arctic windows they are very professional and helpful when deciding on colours and glass etc can't recommend them enough”

Varena Wilkinson - Facebook


“They fitted all my Windows and French doors, top lads ”

Marie Barker - Facebook


“Made a fantastic job of fitting my Windows and doors. Professional, polite and very hard working to ensure they live up to the quality they promised. I do and would definitely recommend Scott and his team”

Lisa Jane - Facebook


“Had Scot and his team around to replace my kitchen and bathroom windows, they did such a great job didn't notice they'd been it was that clean and tidy, would highly recommend Arctic Windows”

Mick Eaton - Facebook


“Amazing job by Scott, Mike & Liam. Can't recommend them enough. New windows throughout, front & back door and a new French door. Everything done to the highest standard and reasonably priced.”

Jane Endsor - Facebook


“Just had our soffit, facia's and gutters replaced, Scott and his lads did a great job, from start to finish we had a very professional job done at a competitive price. Would highly recommend Arctic Windows, and will be using them in the future.”

Sharon Hanson - Facebook


"Many thanks for your excellent workmanship on our conservatory, it has totally transformed it and made it livable again. You came highly recommended and we will have no hesitation in recommending you to others. Once again many thanks"

Dave and Sue, Stanton By Bridge, Derby


"Hi, Scott a huge thank you from us both on a splendid job completed on our facias & soffits in Linton. You guided us through and your team of Liam and Mike worked incredibly hard to achieve a fabulous finish. We have been so pleased that you were recommended and we would certainly highly recommend you also to anyone deliberating over replacing theirs.

Good luck to you all in the future.

Kind regards"

Tony and Wendy


"Fantastic service with a quality product. Would highly recommend."

Paul Endsor


"The two lads were helpful and friendly and carried out the work to a very high standard and left everywhere clean and tidy after installation"

Chris, Oakwood, Derby


"The window company we had was Arctic Windows and from the first visit to the last, I could not fault them. On time, here when they said, clean tidy and excellent work brilliant."

Steve, Alvaston, Derby


"Absolutely amazing customer service. The lads who fitted the windows were polite courteous and very neat. Can't fault the craftsmanship so neat and immaculate. Very, very happy with my choice"

Elivia, Melbourne, Derby


"Professional and friendly job both during the initial quote and fantastic service from the fitters when the work was being carried out. Definitely recommended."

Ben, Derby


"They were brilliant as always. If you hadn't got a new door you wouldn't have known they’d been they are such clean workers."

Andy, Oakwood, Derby


"They did the job very efficiently and to a high standard."

Mrs Swanick, Chaddesden, Derby


"I cannot recommend Scott and Arctic Windows highly enough! He and his team are punctual, hardworking and deliver great results. His advice is unbiased and will recommend when is best for you, rather than over spec a job. I shall be using Scott again!!"

Mr Craven, Mickleover, Derby


"Scott is reliable and trustworthy when something was wrong with the door he returned quickly and dealt with the problem quickly the test any company is how they resolve a problem and Scott certainly does value getting it right."

Mrs Johnson, Breadsall, Derby


"Outstanding firm lovely job."

Mr and Mrs Whyte


"Responsive to questions approachable professional pleasant gave good quote good timekeeping job done to good standard cleaned up afterwards. Very happy with all aspects of the service provided."

Pam Burchill, Mickleover, Derby


"He was a pleasure to do business with and I would use him again."

Mr and Mrs Valentine, Littleover, Derby


"Very helpful and professional from start to finish. Would and already have recommended him to others."

Mr and Mrs Davis


"Excellent friendly very courteous to us and neighbours. Came when they said they would, nothing too much trouble."

Mr and Mrs Gunter, Oakwood, Derby


"All the team at Arctic Windows provided a super service and completed a quality installation."

Mr Burton, Oakwood, Derby

"Very obliging and courteous. Nothing was too much trouble."

Mrs Gomm, Duffield, Derby


"We chose to go with a local firm and were really pleased we did Scott explained everything to us with no hard sales talk. The lads cleaned up after themselves each day. We have had so many comments about the doors and would recommend to anyone."

Mrs Barker


"Took great pride and care in their work. Carried out all tasks they promised they would. Recommended unreservedly."

Kirsty Ferrans, Spondon, Derby


"Very good team of workers cleaned up every day when finished polite reliable the windows have made a vast improvement to our house I would recommend them to anyone. Very good."

Mr Brockley


"We have used Arctic Windows since 1993 when they installed double glazing throughout and built a conservatory Since then we have called on their services on a number of occasions and they have always been prompt professional very friendly and competitive."

Mrs Cox


"Really good amazing job and very tidy."

Mr Ashley, Lancaster


"Very polite clean and efficient."

Sarah Cooper, Mackworth, Derby


"Just a quick note to thank you and your team for fitting my back door and French doors. Wonderful job. The energy glass has made such a difference to the warmth in these rooms. Your team were brilliant and nothing was too much trouble. I have recommended you in the past and wouldn't hesitate to do so in the future!"

Miss R, Oakwood, Derby


"Very professional job great workmanship and product used. A good competitive price, highly recommend Arctic windows."

Mr and Mrs Jones, Littleover, Derby


"Arctic windows are a most reliable and professional company contractors are polite and friendly and clean and tidy and excellent value for money."

Mr Bullman, Oakwood, Derby


"Excellent workmanship and products used."

Mr Wheatley, Chaddesden, Derby


"Great service kept us informed at all times no fuss good price."

Mr Giltrap, Burton on Trent, Derby


"Arctic Windows are always efficient professional and friendly and provide a first class service."

Mr Chart, Ashbourne, Derby


"Excellent from first visit through to completion."

Mr and Mrs Martin, Littleover, Derby


"Tidy and prompt service cheerful and I would recommend to anyone wanting work done in a good tidy fashion."

Mr Ballington, Sinfin, Derby


"We have used Arctic Windows on a couple of occasions and both times the customer service value for money and workmanship were excellent. We have even recommended Arctic Windows to friends Many thanks."

Mr and Mrs Flavill, Allestree, Derby

 

"Very reliable and professional. The work was completed to a very high standard on the promised day and at the quoted price. I've used this company before and they would be my first call for something similar in the future."

Mr and Mrs Walker, Oakwood, Derby



"Scott talked me through my options in plain language with no attempt to tell me what I wanted. Turned up when he said he would, polite and pleasant at all times. Work completed to an excellent standard and any mess made tidied and cleaned perfectly. A very pleasant experience I will certainly use him again and recommend him to my friends"

Jenny, Oakwood, Derby


"A Big Thank You, We could not have asked for a better job. The prices were fantastic, The Fitters were exceptional and the windows and doors look amazing. From start to finish everyone at Arctic Windows have been a pleasure to deal with. The guys were 100% professional and meticulous in what they did for us. There was no pressure to buy at all (we had endless calls and letters from other companies), you (Scott) listened to what we wanted and didn’t try to sell us anything else and your prices were extremely low compared to some other quotes we had done for the exact same items.

The fitters went out of their way to make sure everything was finished to a very high standard, even down to taking off part of a dado rail and shaving it down slightly to make sure it fit perfectly with the new windows. Their attention to detail was second to none, we could not fault them in any way whatsoever.

We would highly recommend Arctic Windows to anyone looking for windows/doors or any other job they can do. In fact, our next project is a conservatory / lean-to on the side of the house and we will be using Arctic Windows for this and any jobs we do in the future. Again thanks for everything you did for us, we truly appreciate it."

Lynette and Jason


"5 Star Service: We are delighted with the work Scott and his team have done for us. This was quite a complicated project, and Scott was full of practical advice to help us choose the best option. Scott and his team worked hard all the time they were on site, doing everything they said they would, when they said they would do it. They are very competitively priced and I would have no hesitation using Arctic Windows again, or recommending them, in fact I already have."

Rob and Nera, Darley Abbey, Derby


"We have just had windows and doors replaced by Arctic Windows and once again they have done a superb job, this is the third property they have completed for us over the last few years. Scott is a pleasure to deal with, not a pushy salesman, he listens to what you want and will advise you of the best products to meet your requirements at an excellent price. Mike & Liam who were the fitters on all of our installations are lovely lads, polite, skilled at what they do and they leave everywhere clean and tidy. We would not hesitate to recommend Arctic Windows, they are an excellent local company and we will continue to use them in the future."

Mr and Mrs Holyman


"Just wanted to say so pleased with my windows and french doors. From the first meeting we had right through to the fitting of them was great,very professional and a very clean and tidy job was done. Great price too. Will definitely recommend you, was a pleasure to work with you. Thanks"

Jayne, Littleover, Derby


"I was very impressed with the way you and your team went about fixing my new large dining room window and the French door and side panel in my house. Your attention to cleaning and the fixing of the windows was very good. I liked the way you foam sealed around and the trim that you finished off with. I am extremely pleased with the finished job and would recommend you to my friends. The windows are of a high quality."

John Blair MRICS


"Scott and his team fitted our whole house with windows and doors, really pleased with the competitive quote and job completed! Scott and his team were really professional and we had no disruption whatsoever with the installation and nothing to clear up. Really pleased with job from quote to finish – so much so we have another job lined up for him, we would highly recommend Arctic Windows."

Nina, Derby


"We have recently had all the front windows replaced in our house and I have no hesitation in recommending Scott and the Arctic Windows team. Clearly replacing windows and doors is a big decision given the investment required however the quality and workmanship witnessed whilst they were installed is a credit to their business and reputation. The level of customer care and the attention to detail has certainly made the difference and without a doubt worth every penny.  Excellent job guys, well done"

Mark, Derby


"I must say how pleased I am with the work now the scaffolding has gone I just wish I’d had the fascia and soffits done years ago. You have a great team working with you, the lads were always friendly, polite and helpful (especially with the aerial) and I was really pleased at how tidy they left everything at the end of the day. Many thanks to you all and once again."

Tracey, Oakwood, Derby


"This is the second time we have used Arctic Windows and both times they have done an excellent job in a professional manner. We would definitely recommend them"

Mel, Derby


"Scott fitted my double glazing and my fascias and soffits. He is completely trustworthy, very knowledgeable and competitively priced. He was very quick getting a quote back to me and I didn’t feel pressured at all."

Scott, Chellaston, Derby


"Scott was recommended to me, he fitted my double glazing last year and has replaced my conservatory this year. All of the gentlemen he has working alongside him are polite and professional. There was never any pressure and his prices are fantastic."

Huw, Oakwood, Derby


"Scott has fitted UPVC double glazing at two of my properties and I am absolutely delighted with both of them."

Mr Gibson, Darley Abbey, Derby


"Scott fitted our conservatory 4 years ago after being recommended to us by a friend. He has been back since to fit our double glazing the week before Christmas which I really appreciated. He is clean and tidy and I would definitely recommend him."

Mrs Wilbraham, Derby


"Scott is really easy to deal with and he is always very friendly. He originally fitted my double glazing but he has been back since to do my guttering. His prices are very good and I would recommend him to anybody."

Mr Wilson, Oakwood, Derby


"Scott fitted our windows doors and soffits and fascias the week before Christmas and despite the snow he made an outstanding job. His quote was fantastically priced and nothing was too much trouble for him and his team."

Mr Tailor, Oakwood, Derby


"Scott and his team were very clean and efficient. Scott came to look at my door straight away and I am very pleased with the end result. I would most certainly recommend his services."

Mr and Mrs Woodward, Kilburn, Derby


"I Have used Scott for years, he has done all of my sofits, fascias, French doors, and all windows, I am very please with his work. He has done a great job."

Mrs Menzies, Derby


"Scott has done a lot of work for me, he is very thorough, and has a great bunch of lads, would not use anybody else."

Mr Clements, Derby


"Scott is brilliant I have used him for years, he has replaced all my windows and doors and a new roof. He never lets you down, he is clean and tidy, would not go anywhere else."

Mrs Cox, Derby


"We recently had our front door and daughter's bedroom window supplied and fitted by Arctic Windows and I have to say I would highly recommend them. From the initial consultation to the final installation the service we have been provided with has been exceptional.

Not wishing to make the same mistake, we made with our kitchen we obtained 3-4 quotes. What stood out with Scott from the other companies, which included a nationwide company, was the fact he actually listened.

We had a concern with our daughter's window in that we wanted a couple of options with the opening of it, as the window overlooked a public footpath we wanted an option whereby the window could be opened more than the normal 1cm on the lock but would prevent someone climbing in through it. Scott suggested a restraining bar which would allow us to open the window to approximately 10cm but would lock in this position preventing anyone from outside climbing in. If we wanted to open the window fully all we would need to do is push two buttons in. Simple - but none of the other companies had suggested this!

Scott went on to suggest to lighten the hallway to have brown on the outside (mandatory) but white on the inside. Initially, I was very skeptical and was determined to have brown inside and outside but when I thought about it and saw examples of window and doors in this combination I re-thought and agreed to Scott's recommendation. During the process I found Scott to be very patient, nothing was too much trouble and more importantly, we felt valued.

Our front door and window look terrific. The front door has really transformed our hallway to the point where I keep thinking I have left the front door open it is so light. Scott and his team have done an amazing job, their professionalism and attention to detail is faultless and the fact that they tidy up after themselves (including vacuuming) was an added bonus. I am so glad we trusted Scott's recommendations and we will definitely be having them back to supply and fit our remaining two windows.

My only regret is not having any cakes or biscuits in the cupboard to offer them with their cuppas. Thank you. "

Rachel and Ashley


"Arctic Windows fitted new windows in our house and we were so impressed we recommended them to my aunt.

On both occasions, they did a wonderful job and made such a difference. We found the team to be hard working, polite and very pleasant. Nothing was too much trouble and we are really pleased with the results."

Mr and Mrs Elliott Oakwood and Miss Jerram, Allestree, Derby


"Having used Arctic Windows previously for our windows, fascias and conservatory, we were more than happy to rely on Scott and his team to build a new porch. Once again we were extremely pleased with the end result and overall cost. We found them punctual and polite and nothing was too much trouble; would definitely recommend them and be very happy to use them again, thanks for a terrific job"

Dawn and Pete, Mackworth, Derby


"Scott responded to our inquiry promptly and came up with sound proposals at a good price. He and his team arrived when they said they would and got on with the job with no messing about. The door and windows look really smart and are cleanly fitted. We would certainly use Arctic Windows again."

Anne, Allestree, Derby


"From start to finish, we were impressed with the professionalism and efficiency of Scott and his team. The sales and ordering process was painless and the installation carried out at the promised time. During the fitting, we were told exactly what was going on and any questions we had were answered satisfactorily. Scott and his team were all very friendly and we were surprised and impressed that they cleaned up as they went along. The installation was completed on time and we are very pleased with the final result. All products supplied appear to be of excellent quality. Therefore, we have no hesitation in recommending Arctic Windows."

Phil and Linda


"A huge THANK YOU to the Arctic Windows Team, you've all done a magnificent job and our conservatory looks great. All work was carried out to a professional manner and they ensured everything was left spotless and clean. What more could we have asked for? Highly recommended by us, that's why we used you again and would do so in the future!!!! Thank You Scott, Paul, Paul, Liam & Mike."

Mr and Mrs Singh, Littleover, Derby


"Many thanks for the excellent work done last week to replace the fascias, soffits, gutters, downpipes, windows and front door to our 4 bedroom home at Oakwood. All the work was done exactly as agreed when we placed the order in July, on time and with no fuss. We had minimal disruption during the installation and we were amazed how quickly it was done and with no mess for us to clear up. We will have no hesitation in recommending you to others."

Malcolm, Oakwood, Derby


"Absolutely thrilled with our new conservatory! Scott and the lads have been fantastic throughout - professional, trustworthy, polite and punctual. We would highly recommend Arctic Windows to anyone - Scott runs a really organised team and his prices are competitive. We wouldn't use anyone else in future"

Karl and Catherine, Oakwood, Derby


“Scott is reliable and trustworthy, when something was wrong with the door he returned quickly and dealt with the problem quickly. The test of any company is how they resolve a problem and Scott certainly does value getting it right.”

Mrs Johnson, Breadsall, Derby